Network Support Coordinator
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How will this role have an impact? This role will report to our Clinician Support Supervisor. The Clinician Support Coordinator will work with a team to supply support to clinicians working in various states over the phone and via email. The Support Coordinator is responsible for handling inbound and outbound communications regarding a variety of topics including but not limited to daily schedule changes, clinician pay, technical troubleshooting, general Signify Health policy and procedural information.
Requirements
- Minimum 2 year of successful work experience with the organization is preferred
- 6 months call center experience
- Experience with MS Office, Five9, and Google Office products
Responsibilities
- Telephone clinicians and members with cancellations or changes to existing schedules
- Assist clinicians with additional directions and answer questions as needed
- Work in multiple systems at the same time
- Available to answer all calls assuring a 5% or less missed call rate
- Generate and close Salesforce tickets for all requests
- Maintain the team’s queue to ensure all tickets are addressed
- Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue
- Scheduled weekend on a rotating basis
- Adherence for required onsite attendance days (Dallas)
- Provide great customer service both verbally and written
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the application process and on Benefits Moments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
