Network Specialist

Marco Technologies•Middleton, WI

4d•$57,158 - $88,595

About The Position

The Network Specialist II is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform hardware installations, client onboarding, hosted voice installs, service-based repair calls, and proactive maintenance both remotely and at client locations.ESSENTIAL FUNCTIONS:

Requirements

An associate degree and two years of relevant experience; or equivalent combination of education and experience.
Valid Driver's License, proof of personal insurance, and a clean driving record
Basic experience with and understanding of network applications and protocols.
Proficiency with business collaboration tools such as MS Office applications and Visio.
Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
Commitment - See that a project or task is completed from start to finish. Demonstrate thoroughness.
Initiative - Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can.
Confidence - Be assured of your own ability but know when you may need assistance.
Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
Enthusiasm - The ability to motivate yourself.

Nice To Haves

Current industry certifications, including Microsoft MTA, Cisco CMNA, VMWare VCA, CompTIA N+ / A+ / Security+ preferred.

Responsibilities

Install and maintain new and/or existing equipment.
Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set.
Install and support basic network systems including workstations and servers.
Support archive and backup systems.
Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries, and timesheets.
Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool, and perform checklist of tasks to include updating documentation on SharePoint.
Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures, and upload to SharePoint.
Create and update network diagrams using Microsoft Visio and upload to SharePoint.
Provide technical support and support advice to end-users/clients regarding operational and hardware/application issues.
Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
Function collaboratively as part of a fast-paced, client-oriented team.
Maintain parts and cable inventory.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned