Network Specialist, Regional Planning & Optimisation

BT Group•Iuka, IL

2d•Hybrid

About The Position

This role has a direct impact on: EE/BT current & future Network Performance, Network Efficiency & Subscriber’s Experience (inc Emergency Services Network). Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. Positive/Negative perception/PR of Network performance/customer experience. What you’ll be doingThe role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:

Requirements

Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge in LTE and 5G.
Ability at making decisions in ambiguous situations using incomplete information.
Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
Drive survey analysis including layer 3 message drill down and diagnostics.

Nice To Haves

Data Analytics and the ability to process and investigate large datasets.
Experience of using Atoll or similar Network planning tools.
The use of and interpretation of network performance KPI’s.
Assisting in the development of processes and methodologies relevant to the evolution of Mobile Network RAN optimization and performance.

Responsibilities

Perform detailed analysis of network performance and customer experience in a given geographical area.
Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
Use advanced data analytics skills to drive improved ways of working.
Support regional manager as required to complete priority tasks.

Benefits

10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Life Assurance Cover
Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes