Network Specialist IV - Field Support - Information Technology Division - Information Technology Division - San Antonio (019024)

Texas Department of Criminal Justice • San Antonio, TX

4h

About The Position

Performs highly complex network work. Work involves coordinating activities associated with a local area network (LAN) and wide area network (WAN), Internet and intranet systems, and other data networks; coordinating network design and installation, training, monitoring, and analysis of existing hardware and software; evaluating potential network enhancements; and serving as lead worker providing direction to others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Requirements

• Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in Computer Science, Management Information Systems, or a related field preferred. Each year of experience as described below in excess of the required four years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.
• Four years full-time, wage-earning experience with automated data processing systems in the installation of computers, printers, communication devices, video surveillance, detection systems, servers, or office automation software in a LAN or WAN environment.
• Experience in current version of Windows operating system providing technical support or maintenance in a customer service environment preferred.
• CompTIA Network+ Certification may be substituted for thirty semester hours from an accredited college or university.
• Cisco CCNA Certification (Cisco Certified Network Associate) may be substituted for thirty semester hours from an accredited college or university.
• Corning Fiber Installation (CFI) AND Corning Fiber Testing and Troubleshooting (CTT) or equivalent manufacture certification may be substituted for thirty semester hours from an accredited college or university.
• Ability to maintain the security and integrity of critical infrastructure as it is defined by state law.
• Knowledge of network facilities and data processing techniques and equipment.
• Knowledge of a variety of computer application programs and their applicability to computer systems operations.
• Knowledge of information systems performance monitoring and capacity management tools.
• Knowledge of personal computer hardware, software, network operating systems, and security software.
• Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
• Skill to recognize, analyze, and resolve network problems.
• Skill to interpret and apply rules, regulations, policies, and procedures.
• Skill in the installation and maintenance of telecommunications, network, and computer hardware.
• Skill in the use of computers and related equipment in a stand-alone or local area network environment.
• Skill to supervise the work of others.

Responsibilities

• Coordinates the operational, technical, and support requirements for highly complex, network computing systems; and evaluates policies and procedures designed to ensure integrity of the network environment to include procedures necessary to save and recover from hardware and software failure.
• Monitors the operational network environment and takes corrective measures to ensure efficient performance; and evaluates various hard and software resources to identify strengths and weaknesses.
• Assists with the preparation and analysis of operation effectiveness and user support statistics; provides input for improvements and assists with the implementation of corrective measures; and assists with the preparation of budget recommendations.
• Assists with the development of goals and objectives for the development of field support staff; and provides support in the use of available hardware, software, and utilities to include the installation, testing, maintenance, and application of vendor updates to software.
• Supervises the work of others.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees