Network Specialist - Desktop Support

Labcorp • Shelton, CT

4d • $33 - $43 • Onsite

About The Position

Labcorp is a leading global life sciences company that provides comprehensive diagnostic testing services. Within Labcorp, the Specialty Lab Division includes Dianon and Integrated Oncology business units, focused on delivering specialized diagnostic solutions. We are seeking a Senior IT Specialist to join our dedicated IT team in Shelton, CT to provide expert IT support to these critical divisions. In the role of a Network Specialist, you'll be at the heart of keeping our Labcorp Specialty Lab Division's IT systems, hardware, and software running smoothly. It's a job that calls for a solid grasp of IT infrastructure, a knack for creative problem-solving, and the ability to provide top-notch support, whether it's for our local offices or colleagues working remotely. This role goes beyond just fixing things. You'll also get to dive into exciting IT projects and collaborate with our amazing cross-functional IT teams. Plus, when other departments like Servers, Networking, Voice Services, Data Center, or IT Security could use a hand, you'll be there to lend your expertise and make deeper connections across the IT spectrum.

Requirements

• 5+ years related work experience in IT support, with a focus on hardware and software troubleshooting.
• Strong knowledge of Windows and IOS operating systems.
• Proficiency in Active Directory account management.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Bachelor's degree in Information Technology or a related field is preferred.
• Familiarity with healthcare systems is a plus.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Responsibilities

• IT Support: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
• Local and Remote Offices: Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
• Project Work: Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
• Account Management: Handle account creation, reactivations, terminations, and password resets for Dianon’s Laboratory systems.
• Hardware Maintenance: Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
• Software Support: Assist users with software-related problems, including installations, updates, and configuration adjustments.
• Documentation: Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
• Security: Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
• Training: Provide training and guidance to end-users on IT tools and best practices.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level