Network Provisioning Specialist

Crown Castle Inc•Melville, NY

58d•$31 - $43•Hybrid

About The Position

The Network Provisioning Specialist - Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, Manages Services support and changes, etc. as needed. Responsibilities will include assisting our customers with the turn-up of their services as well as record keeping and provisioning changes as needed on various Layer 1, 2 & 3 network devices, Managed Services updates/changes, BGP configurations, and DNS changes. Circuits are designed and configured within the various switched and routed data and optical wave networks (including but not limited to Juniper and Cisco routers, MRV/Adva, Ciena, and Cisco switches, Ciena and Cisco Optical transport platforms and Versa SD-WAN enable devices, using company defined configurations and standards.

Requirements

High school diploma or equivalent
2+ years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience
2+ years in a carrier or ISP environment
Knowledge and experience in wide area networking solutions that utilize at least (3) of the following: dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services
Understanding of and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP
Understanding of ServiceNow workflows.
Ethernet troubleshooting skills.
SONET DWDM troubleshooting skills
Experience working with and provisioning to third party carriers
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills - ability to work collaboratively and professionally with end user customers as required
Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
Experience documenting network facilities and circuits
Understanding of Collocation and Carrier Hotel "Meet Me Rooms - (MMR)", cross connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA)
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
Excellent verbal and written communication skills
Excellent organizational/administrative skills
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Nice To Haves

CCNA and/or JNCIA certification is a plus
Managed Services/SD WAN certifications is a plus
Netcracker Circuit Inventory Management experience a plus

Responsibilities

Provide comprehensive technical support to customers during the turn up of new services via phone and email.
New turn up support on the Data Network (IP, Switched Ethernet)
New turn up support on the Optical Transport Network (SONET, DWDM
Ethernet and IP circuit design and documentation using NetCracker and Visio
Manual provisioning and troubleshooting of live production switches and routers - experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred
Internet Route Registry updates
DNS configuration and support
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required
Flag capacity constraints to Supervisor/Manager as necessary
Troubleshoot existing customer services and reconfigure as required
Work directly with and communicate effectively to CCF customers

Benefits

Employees (and their families) are eligible for medical, dental, vision, and basic life insurance.
Employees are able to enroll in our company's 401k plan.
Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

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