Network Program Manager

TekSynap-posted 2 months ago
Full-time
Springfield, VA
1,001-5,000 employees
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We are seeking a Network Program Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

  • Overseeing all aspects of the successful delivery of task order requirements throughout the period of performance.
  • Ensuring a high-quality customer experience.
  • Serving as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR).
  • Organizing, directing, and managing contract operation support functions, involving multiple, complex, and inter-related project tasks.
  • Managing teams of contract support personnel at multiple locations.
  • Maintaining and managing the client interface at the senior levels of the client organization.
  • Meeting with customer and Contractor personnel to formulate and review task plans and deliverable items.
  • Responsible for Quality Management.
  • Ensuring conformance with program task schedules and costs.
  • Establishing and maintaining technical and financial reports to show progress of projects to management and customers.
  • Organizing and delegating responsibilities to subordinates and overseeing the successful completion of all assigned tasks.
  • At least 15 years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency.
  • Five years of relevant technical network experience with a bachelor’s degree in a non-technical field, or eight years of relevant technical network experience in lieu of a bachelor’s degree.
  • Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications or equivalent experience.
  • Background Investigation is required.
  • Project Management Professional (PMP) certification.
  • ITIL v3 Foundation certification.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K
  • Life insurance
  • Short-term and long-term disability plans
  • Vacation time
  • Holidays
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