Network Performance Manager

JPMorgan Chase & Co. • Newark, DE

6h

About The Position

Join a dynamic team where your expertise in risk management will help shape the
future of operational excellence. This role offers the opportunity to
collaborate with talented professionals, expand your skills, and make a
meaningful impact on the firm’s global operations. You’ll benefit from a diverse
and inclusive environment that values your growth and career mobility. Be part
of a team that is committed to delivering high-quality service and continuous
improvement.

As a Risk Control Associate within the Network Performance Management team, you
play a critical role in ensuring operational risk is effectively managed across
our network of agent banks and financial market infrastructures. You will work
closely with both internal partners and external providers to proactively
identify, assess, and resolve risk issues, supporting the delivery of
high-quality services for our clients. Your contributions will help safeguard
the firm’s reputation and support our commitment to excellence. We value
collaboration, innovation, and a strong risk culture, and you will be empowered
to drive positive change.
The Network Performance Management team supports multiple lines of business,
including Markets, Securities Services, Asset & Wealth Management, and
Commercial Banking. You will have the opportunity to work with a diverse group
of professionals across global markets, leveraging data analysis and service
reviews to enhance performance and mitigate risk. Our team is dedicated to
continuous improvement and provides coverage across a wide range of products and
services.

Requirements

• Strong operational knowledge related to markets and/or securities services businesses
• Demonstrated ability to prioritize and manage a large book of work
• Proven aptitude for risk management, compliance, and oversight
• Ability to escalate issues quickly and appropriately
• Excellent written and verbal communication skills
• Effective project management skills
• Experience in process, control, or system enhancements
• Ability to influence and shape successful outcomes
• Strong analytical and problem-solving skills
• Commitment to diversity and inclusion in the workplace
• Bachelor’s degree or equivalent experience

Nice To Haves

• Experience working with agent banks, sub-custodians, or financial market infrastructures
• Familiarity with service scorecards and data-driven performance management
• Experience in incident and crisis management
• Advanced skills in data analysis and reporting
• Knowledge of global markets and cross-border operations
• Professional certifications in risk management or related fields
• Experience in a large, matrixed financial institution

Responsibilities

• Proactively identify and assess operational risks related to service providers and agent banks
• Manage escalations and drive resolution of service issues across operational teams
• Build and maintain strong relationships with external providers and internal partners
• Conduct service reviews and accurately assess risk, ensuring delivery of high-quality reports
• Utilize thematic data analysis to improve provider performance through service scorecards
• Ensure service level agreements are met and aligned with business requirements
• Lead incident and crisis management, including external engagement and remediation
• Support enhancements in processes, controls, and systems to strengthen risk management
• Communicate effectively with stakeholders at all levels, both written and verbal
• Contribute to a culture of risk awareness and continuous improvement
• Maintain accountability for investigation and resolution of escalated enquiries

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level