Network Ops Specialist I

Commerce Bank•Kansas City, MO

4d•$24 - $28•Onsite

About The Position

As an IT Network Ops Specialist I, you will monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window. At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. The main purpose of this job is to monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window.

Requirements

Basic knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets
Basic understanding of large-scale data center emergency processes and procedures
Ability to cover all the functions performed in the data center
Ability to create and edit technical procedures
Basic team management and informal leadership skills to cover for Shift Manager.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, and strong team player with excellent verbal, and communication skills
Ability to interact with others in a close team environment in a positive manor.
Support our culture and Core Values
Proficiency with desktop computer systems, communication devices, and related software.
High School diploma or equivalent combination of education and experience required
3+ years of large-scale data center and application monitoring support experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

Relevant certifications such as: A+, Net+, Calix E5, CompTIA A+ preferred
Preferred knowledge of the following area(s): Microsoft Networking, MVS, JES2, VTAM, ISPF, SDSF, JAVA, Qbasic, SQL(Oracle 8i), TSO, HTML, Lucent Stinger, Lucent MRT, Calix C & E platforms, Redback and ALU7750, Citrix , CCNA, JNCIA-JUNOS, VCTA-NV, Microsoft Fundamentals

Responsibilities

Ensure appropriate escalation and documentation of incidents
Provide backup to the Shift Manager and technical leadership in solving issues and support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager
Prepare and participate in a shift turnover process and discuss current and ongoing issues with the incoming shift
Manage and assist support vendors while they are on site follow documented procedures
Participate in I.T. recovery tests by performing documented recovery steps
Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems
Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment
Perform other duties as assigned