Network Operations Specialist I
About The Position
At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Manipulates network traffic, facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equiptment. Plans and executes network maintenance tasks. Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests. Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities. Performs proactive audits to identify potential network performance problems. Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales. Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic - Advanced Optical, Core and Transport.
Requirements
- Associate degree (A.A.) or equivalent from two-year college or technical school and a minimum of six months related experience and/or training; or an equivalent combination of education and experience.
- Excellent computer skills required, including knowledge of the Microsoft Office suite of applications.
- Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
- Must participate in On-Call Rotation.
- Must be able to work under pressure.
- Must be a self-starter and a team player.
- High Performer, Self Driven, and takes Accountability.
- Excellent Communications Skills
Nice To Haves
- A minimum of six months experience in a network operations environment preferred.
- CCNA certification Preferred.
Responsibilities
- Manipulates network traffic
- Facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equiptment
- Plans and executes network maintenance tasks
- Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests
- Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities
- Performs proactive audits to identify potential network performance problems
- Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales
- Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic - Advanced Optical, Core and Transport
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
