Network Operations Technician - Journeyman
About The Position
Oneida Technology Services (OTS) Group has an immediate opening for a Network Operations Technician - Journeyman in Wichita County, TX at Sheppard AFB. Key Responsibilities: Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance. Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles. Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure. Performs system patching and IAVA patches to network routers and switches. Performs Cisco or equivalent and software upgrades. Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs. Troubleshoots systems, documents failures and accessibility problems within the network for our services. Monitors network performance against current outages. Develops and leverages network TTPs and SOPs to close tickets. Provides training as required on network operations TTPs, and SOPs. Supports engineering designs and data calls. Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale. Works independently with some supervision. Performs Network ticket resolution. Uses administrative access to the network to stage new switches, routers. Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems. Routes Service Requests to the appropriate organization required for incident resolution. Performs root cause analyses.
Requirements
- Technical BA/BS with a minimum of 5 years performing as a Network Engineer on large, complex programs
- High School diploma or associate degree with a minimum of 7 years performing as a Network Engineer on large, complex programs
- Experience supporting DoD projects, specifically network modernization projects
- General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
- Clearance: Secret
- Certifications: DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
Nice To Haves
- ITIL v3 or ITSM experience
- CCNA
- Juniper
Responsibilities
- Observing legacy network behavior and comparing against baseline performance.
- Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
- Resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
- Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Performs system patching and IAVA patches to network routers and switches.
- Performs Cisco or equivalent and software upgrades.
- Develops and updates configuration templates for switch and router installs.
- Applies configuration templates for initial switch and router installs.
- Troubleshoots systems, documents failures and accessibility problems within the network for our services.
- Monitors network performance against current outages.
- Develops and leverages network TTPs and SOPs to close tickets.
- Provides training as required on network operations TTPs, and SOPs.
- Supports engineering designs and data calls.
- Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Works independently with some supervision.
- Performs Network ticket resolution.
- Uses administrative access to the network to stage new switches, routers.
- Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
- Routes Service Requests to the appropriate organization required for incident resolution.
- Performs root cause analyses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
