Network Operations Engineer
About The Position
The Network Operations Engineer is responsible for the performance, reliability, and operational integrity of i3 Broadband’s network infrastructure, including access, transport, and service delivery platforms. This role goes beyond monitoring and basic troubleshooting to include advanced diagnostics, root cause analysis, automation, and continuous improvement of network operations. The ideal candidate is a highly technical professional who can operate as a Tier 2/3 escalation point, lead incident response, and proactively identify opportunities to enhance network stability, scalability, and customer experience.
Requirements
- Bachelor’s degree in engineering, Telecommunications, Computer Science, or related technical field preferred
- 3-6+ years of experience in Network Operations, NOC, or Network Engineering environments
- Experience in ISP, telecom, or broadband environments strongly preferred
- CCNA/CCNP, JNCIA/JNCIP, Nokia NRS I/II, or equivalent preferred
- Strong understanding of: OSI model and protocol stack TCP/IP, VLANs, routing protocols (OSPF, BGP preferred) Layer 2/Layer 3 switching and routing concepts
- Experience with: Fiber access technologies (GPON, XGS-PON preferred) VoIP, SIP, and IP video delivery platforms Network monitoring and telemetry tools
- Proficiency with: Packet analysis tools (e.g., Wireshark) Network diagnostics and circuit testing tools Ticketing and incident management systems
- Ability to troubleshoot across multiple network layers and domains
Nice To Haves
- Relevant certifications in fiber, VoIP, or network operations are a plus
- Basic to intermediate experience with: Scripting (Python, Bash, or similar) Network automation tools (Ansible, APIs, etc.)
- Familiarity with system integrations and monitoring enhancements
Responsibilities
- Provide advanced monitoring and operational support of complex network environments, including fiber access (GPON/XGS-PON), IP/MPLS transport, voice, and video services
- Utilize and optimize network monitoring platforms to ensure high availability and performance SLAs are consistently met
- Identify trends and anomalies in network behavior and take proactive action to prevent service degradation
- Lead real-time incident response and assume technical ownership during network outages or degradation events
- Perform advanced troubleshooting using network analysis tools (packet capture, flow analysis, telemetry)
- Drive root cause analysis (RCA) and implement corrective/preventative actions
- Escalate and coordinate with Engineering, Vendors, and Field Operations as required
- Troubleshoot complex Layer 1–3 issues across LAN/WAN, routing, switching, optical, and access networks
- Support and resolve issues related to high-speed data, VoIP, and IP video services
- Act as a Tier 2/3 escalation point for internal teams and customers
- Collaborate with Network Engineering to support: Network upgrades, migrations, and expansions Implementation of new technologies and services
- Develop and maintain standard operating procedures (SOPs) and methods of procedure (MOPs)
- Identify and implement automation opportunities to improve operational efficiency
- Maintain accurate incident records, network documentation, and operational runbooks
- Generate reports on network performance, incident trends, and SLA compliance
- Contribute to knowledge base development and operational best practices
- Serve as a technical leader during major incidents and maintenance events
- Promote a culture of accountability, continuous learning, and operational excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
