Network Operations Control Bridge Communications - Manager (Onsite)

United Airlines•Arlington Heights, IL

23h•Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The NOC Bridge Communications Manager is a high-level communications and operational expert, positioned on the NOC bridge. The NOC Bridge is a 24/7 operation, which requires constant communication and updates to all groups across the airline, in and out of the NOC, customers, and media. These updates are often critical and time-sensitive updates which require immediate action, but are often delayed due to extreme workload and prioritization. This role will serve as the “Voice of the NOC”. This role will serve as the communication arm of the NOC bridge and Customer Communication. Monitor, coordinate and communicate operational activity and decisions Events can range from individual flight events to broad system impacts and alerts Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups Establish communication protocols for various operational events to ensure standardization in content, structure and timing Additional tasks and responsibilities as assigned by NOC leadership

Requirements

High school diploma/GED or equivalent work experience
2+ years in an airline or leadership environment
Strong knowledge and understanding of airline operations.
Ability to build and maintain strong relationships across a broad range of support teams
Ability to work under high-stress, complex and changing operational environment
Exceptional verbal and written communication skills.
Ability to understand and quickly translate operational events into targeted communications
Critical thinking and the ability to quickly evaluate and translate operational situations and provide communication updates on-demand
Ability to multi-task
Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint, Publisher)
Must be able to work all shifts and holidays as required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor’s degree preferred in Aviation, Business, communications, journalism
FAA Airman Certificate
5+ years in an airline or leadership environment
2+ years’ experience in a communication-based role
Ability to develop new communication path
Experience in continuous improvement, and developing communication paths and standards for the NOC
General curiosity in airline operations and willingness to develop new skills and knowledge
Ability to read and understand airline performance metrics across all operational groups. communication

Responsibilities

Monitor, coordinate and communicate operational activity and decisions
Events can range from individual flight events to broad system impacts and alerts
Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups
Establish communication protocols for various operational events to ensure standardization in content, structure and timing
Additional tasks and responsibilities as assigned by NOC leadership