MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Springfield, VA. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.