Network Operations Center Tier 1 Shift Lead

General Dynamics•Ashburn, VA

44d•Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as a Network Operations Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a NOC Tier 1 Shift Lead, you will be part of a program that provides ongoing support for Custom and Border Protection's (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. This role is contingent upon contract award expected in early 2026.

Requirements

Relevant certifications such as ITIL v3 or V4, CompTIA, CCNA
A minimum of five (5) years' relevant experience in Tier 1 support operations
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
Hands-on experience with network monitoring tools and ticketing systems.
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
Effective communication skills for interacting with customers, technical teams, and management.

Responsibilities

Provide technical guidance for directing and monitoring information systems operations.
Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP's network infrastructure.
Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
Responsible for managing and setting priorities for the Network Management Operations team.
Provide support to CBP end users, operations personnel, and strategic program management.
Ensure effective monitoring and response to hardware, software, and network problems.
Coordinate and manage the routine testing and analysis of all elements of the network facilities.
Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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