Network Operations Center Tier 1 Shift Lead

GD Information Technology-posted 9 days ago
$94,676 - $128,092/Yr
Full-time • Mid Level
Onsite • Ashburn, VA
5,001-10,000 employees
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Advance how our customers operate while you advance your career. Join GDIT as a Network Operations Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a NOC Tier 1 Shift Lead, you will be part of a program that provides ongoing support for Custom and Border Protection’s (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. This role is contingent upon contract award expected in early 2026.

  • Provide technical guidance for directing and monitoring information systems operations.
  • Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP’s network infrastructure.
  • Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
  • Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
  • Responsible for managing and setting priorities for the Network Management Operations team.
  • Provide support to CBP end users, operations personnel, and strategic program management.
  • Ensure effective monitoring and response to hardware, software, and network problems.
  • Coordinate and manage the routine testing and analysis of all elements of the network facilities.
  • Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
  • Relevant certifications such as ITIL v3 or V4, CompTIA, CCNA
  • A minimum of five (5) years’ relevant experience in Tier 1 support operations
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • Hands-on experience with network monitoring tools and ticketing systems.
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
  • Effective communication skills for interacting with customers, technical teams, and management.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace
  • Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
  • To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
  • To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
  • We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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