Network Operations Center- NOC Tier 1 and 2

CACI International•Washington, DC

About The Position

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference. As a teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC and Operational staff and be asked to support platform upgrades. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network. Perform System patching and IAVA patches to network routers and switches. Perform IOS and Software upgrades Draft Standard Operating Procedures (SOP) for network operations. Troubleshoot systems failures and accessibility problems within the network to our services. Monitor network performance, track usage and develop capacity reports. Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations. Uses experience and knowledge articles to understand/implement potential workarounds. Updates knowledge articles and handles "how to" questions. Support KM management by entering solutions into the Solutions database. Support engineering designs data calls. Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale. Works independently with some supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. Preform Network ticket resolution. Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) Use administrative access to the network to provision new switches, router, VLANs and Crypto. Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. Routing Service Requests to the appropriate organization required for incident resolution. Performs root cause analyses. Completes problem resolutions associated with incident ticket(s) May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Requirements

High School/GED + 11 Yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs
DOD 8570 Certification Required: Current IAT II certification
Minimum TS/SCI and ability to obtain a polygraph

Responsibilities

Coordinate with other NOC and Operational staff and be asked to support platform upgrades.
Coordinate ticket acceptance and resolutions.
Support the development of technical resolution reports for critical outages in the Network.
Perform System patching and IAVA patches to network routers and switches.
Perform IOS and Software upgrades
Draft Standard Operating Procedures (SOP) for network operations.
Troubleshoot systems failures and accessibility problems within the network to our services.
Monitor network performance, track usage and develop capacity reports.
Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support KM management by entering solutions into the Solutions database.
Support engineering designs data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Crypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.