Network Operations Center (NOC) Manager

NTT DATA•Tallahassee, FL

About The Position

Directly manage all NOC staff, including shift leads, engineers, and technicians; oversee staffing, scheduling, training, and performance management. Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year. Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management. Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery. Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events. Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities; ensure documentation is current and audit-ready. Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance. Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects. Participate in contract workgroups and program governance forums; contribute to enterprise-level planning and performance measurement. Lead disaster recovery planning, testing, and execution for network services. Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team.

Requirements

Master's degree in engineering, information technology, or related field (or equivalent formal training and experience).
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team.
Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments.
Strong knowledge of network management, monitoring, and security tools (e.g., SNMP, NetFlow, SIEM, ticketing systems).
Experience with cybersecurity architecture, security standards (NIST, FISMA), and integration with SOC operations.
Proven ability to manage staff, schedules, and performance in a 24x7 operational environment.
Excellent communication, leadership, and stakeholder management skills.
Availability to serve as the designated backup and single point of contact for all NOC operations, 24x7, 365 days/year.

Nice To Haves

Experience supporting public sector or government contracts.
Familiarity with Rule 60GG and State of Florida operational standards.
Certifications such as ITIL, CCNP/CCIE, or CISSP.
Experience with large-scale network migrations, upgrades, and service transitions.

Responsibilities

Directly manage all NOC staff, including shift leads, engineers, and technicians; oversee staffing, scheduling, training, and performance management.
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year.
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management.
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery.
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events.
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities; ensure documentation is current and audit-ready.
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance.
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects.
Participate in contract workgroups and program governance forums; contribute to enterprise-level planning and performance measurement.
Lead disaster recovery planning, testing, and execution for network services.
Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team.