Network Office Operations Associate

Ascend: Public Charter Schools in Brooklyn, New York•Brooklyn, NY

59d•Hybrid

About The Position

Ascend is a network of high-performing public charter schools serving students across Brooklyn. Our mission is to ensure that all students-regardless of background-have access to an education that empowers them to unlock their full potential, achieve academic excellence, and pursue a future of boundless opportunity. We cultivate rigorous learning environments where students develop critical thinking skills, confidence, and a lifelong love of learning. At Ascend, educational equity is a driving force. We are committed to closing the achievement gap by delivering high-quality instruction, fostering a culture of high expectations, and equipping every student with the knowledge and skills needed to excel in college and beyond. Through this unwavering commitment, we prepare students not only to succeed academically but to seize every opportunity that lies ahead. Reporting structure The Network Office Operations Associate reports to the Managing Director of Operations.

Requirements

Bachelor's degree preferred.
Two or more years of experience in an office environment, preferably an education-related organization.
Experience with systems and applications such as OneLogin, Zendesk, Microsoft Teams, Intacct and RingCentral.
Passion and commitment to urban education and our ultimate goal of closing the achievement gap.
A "can do" attitude and the enthusiasm to be a hard-working, team player who is relentless in the pursuit of the school's academic objectives
An openness to accept and implement feedback and engage in a process of self-improvement
A winning personality and a professional demeanor that conveys warmth, caring, and responsiveness to children, parents, and staff at all times
Strong organizational skills and thorough attention to detail
Effective written and spoken communication skills
Ability to juggle multiple tasks of varying complexity and to stay organized in a fast-paced environment
Ability to work independently and as part of a team
Robust computer skills, including proficiency with Microsoft Office and G-Suite.
Ability to report to Ascend's network office in Brooklyn, NY (Monday-Friday)

Responsibilities

Support and execute all systems and processes to drive smooth day-to-day central office operations.
Develop and continually improve network operations systems and procedures and support with strategic annual planning for central office operations.
Foster and sustain a warm, welcoming, and inclusive environment for Ascend's network office and provide best-in-class reception support by representing Ascend to the highest standards.
Ensure compliance with health and safety mandates, emergency protocols, and state and federal workplace regulations.
Track and maintain supplies inventory, resulting in a positive and productive office environment.
Support with the central office employee onboarding and offboarding process.
Coordinate and support with network-wide activities and events.
Support student recruitment and enrollment teams in ensuring that ATS and state-level data systems are up-to-date and accurate.
Conduct data entry, analyze and report on operations data, including data required for school, board and regulatory reporting.
Knowledge of basic technology (e.g. computers, printers, postage/fax) with the ability to provide basic IT support to staff members.
Maintain facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance.
Maintain records by defining procedures for retention, protection, retrieval, transfer and disposal of records.
Proactively identify and assess problems, and effectively bring solutions to resolve.
Ability to effectively communicate across multiple stakeholders.
Strong and professional verbal and written communication skills.