Network Monitoring Representative

Quest Diagnostics•Tampa, FL

6d•$18

About The Position

Monitor the daily performance of the logistics network to ensure all ground routes, shuttles and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system.

Requirements

Minimum of 3 years of experience in logistics operations
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Must be able to facilitate and direct the work of others
Strong organization skills
Strong functional/technical skills
Strong negotiating skills
Strong problem-solving skills
Strong decision-making skills
Analytical skills and independent thinking to analyze and evaluate route efficiencies
Excellent interaction skills required for interaction with department employees and management, especially around change management
Integrity and Trust
Active Listening
Dealing with Ambiguity
Drive for Results
Composure
Creativity
Priority Setting
Perseverance

Nice To Haves

Experience with Pickup & Delivery operations desired
Route design and air / ground operations experience desired
Knowledge of Quest Diagnostics Logistics policies and procedures preferred

Responsibilities

Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system critical ground relays.
Monitor logistics shipments, including charter, commercial and Quest Air to ensure they are transported as planned.
Communicate with Quest Air, local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.
Tracks the overall performance of the network looking for areas of improvement and/or system redesign.
Daily, monthly & quarterly reporting of service, productivity & quality metrics.
Support and coordinate with other central operations and air operations management (Dispatch, route optimization, six sigma).
Ability to maintain confidentiality concerning information and data received.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!