Network & Mission Operations Shift Lead (26-065)
About The Position
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! The Network & Mission Operations Shift Lead reports to the Global Operations Lead and provides oversight and management for all program Global operations, including system health monitoring and status reporting. This role ensures operational availability, mission effectiveness, and accurate reporting across enterprise systems under operational control.
Requirements
- Strong presentation and verbal communication skills.
- Experience in project management, planning, and resource management.
- Experience leading personnel in operations and/or maintenance of large-scale computer and communications systems or networking environments.
- Experience or knowledge of enterprise networks, systems, and cyber defense capabilities and management.
- Ability to brief technical system and network issues and deliver overall system reports using tools such as Microsoft Visio and PowerPoint.
- Practical experience directing the assessment and development of Tactics, Techniques, and Procedures (TTPs) and/or Operating Instructions (OIs) to administer and manage services under operational control.
- Proficiency with Microsoft Project, Word, PowerPoint, Excel, and Teams.
- Experience working in Agile environments and using JIRA.
- 5+ Years of Experience
- Top Secret/SCI
- None DOD 8570 REQUIREMENT
Responsibilities
- Direct day-to-day Global operations activities to ensure availability, quality, and security of services supporting mission systems, command and control (C2), and information sharing.
- Collaborate with Regional CWO and Command Center leadership to maintain coordinated operational execution.
- Maintain real-time awareness of system status and ensure leadership is informed of operational conditions.
- Ensure all reports are accurate, complete, and delivered to program management and customer leadership.
- Recommend appropriate courses of action in response to system and network issues.
- Preserve operational integrity by ensuring personnel are trained, certified, and mission-capable.
- Manage shift staffing and verify proper manning levels.
- Conduct thorough shift change briefings to ensure continuity of operations.
- Support rotating 12-hour shift coverage, including nights, weekends, and off-shift substitutions, with eventual 24×7 operational coverage based on mission needs.
- Perform additional related duties as assigned.
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
