Network Metrics & Observability Intern

Xylem • Charlotte, NC

61d • $21 - $27

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. THE ROLE: Xylem is seeking Network Metrics & Observability Intern candidates to join our Global Network Services team. In this role, you will help strengthen visibility into Xylem’s global network by developing dashboards, analyzing performance metrics, and supporting data-driven decision-making. This internship is ideal for students interested in the intersection of data analytics, cloud monitoring tools, and infrastructure operations. Xylem Summer Internships typically last 10–12 weeks and provide hands-on, professional experience that makes a lasting contribution to Xylem. The program is designed to build a pipeline of talented undergraduate students interested in careers within the water innovation technology industry. Interns are a primary talent pool for early-career full-time roles and rotational programs. The hourly rate for an intern depends on several factors including major, year in school, and geographic location. The average hourly rate ranges from $21.00–$27.00/hour . Xylem does not provide visa sponsorship for this position

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, Data Analytics, Engineering, or related field
• Foundational understanding of networking concepts (DNS, routing, latency, error rates)
• Coursework or exposure to visualization tools such as Grafana, Power BI, or Tableau
• Strong analytical and problem-solving skills with high attention to detail
• Ability to work collaboratively in a fast-paced, globally distributed environment

Nice To Haves

• Familiarity with APIs, SQL, PromQL, Python, or similar technologies (through coursework or projects)

Responsibilities

• Develop and enhance Grafana dashboards to visualize site health, latency, uptime, circuit performance, and SLA compliance
• Support Cisco ThousandEyes monitoring through test configuration, validation, and analysis of synthetic and endpoint data
• Build and maintain Power BI reports for IT leadership to track network performance and operational trends
• Assist with data validation, metric definitions, tagging accuracy, and integration across observability tools
• Partner with Network Engineering, Cloud Services, and Operations teams to ensure accurate and reliable reporting
• Document dashboards, data queries, and operational processes to support long-term scalability
• Contribute ideas to improve data quality, usability, automation, and insight generation within the observability ecosystem

Benefits

• paid Volunteer Program, Xylem Watermark
• inclusion and belonging as well as our Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees