Network Knowledge Management Quality Assurance Lead

CACI-posted 9 days ago

Full-time • Mid Level

Sterling, VA

5,001-10,000 employees

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We are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team. The lead will be responsible for ensuring the quality and accuracy of network capacity management processes, performance, tools, and deliverables.

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Raises issues, questions and concerns
Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
Collaborate with capacity management teams to resolve quality issues
Collaborate with network operations, engineering, and support teams to implement improvements
Develop and implement quality assurance strategies and processes for capacity management initiatives
Create and present regular reports on network availability and quality metrics to stakeholders
Lead quality audits of capacity management processes, documentation, and outcomes
Identify and implement best practices for network availability and resilience
Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
Ensure impact of changes to capacity on other services and Configuration Items (CIs) are effectively assessed
Lead a team of Capacity Management Process Analysts in day-to-day work

TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
10+ years of related work experience
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Capacity Management processes and practices
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Experience with automation testing tools and scripting languages
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment

Experience with network modeling tools such as Riverbed and Forward Networks
Advanced ITIL certifications or training

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continuing education
time off benefits

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