Network Infrastructure Technician

Switch•Austin, TX

About The Position

As a Network Infrastructure Technician at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine whats possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

Requirements

1-2 years of experience in Telecom industry or Information Technology discipline.
CompTIA (A+, Network+, Security+) certification
Willingness to prioritize required OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher and HazMat Training.
Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.).
Knowledge of CAT 3, CAT 5 and CAT 6 cabling functions and specifications.
Knowledge of Single-mode and Multi-mode fiber functions and specifications.
Basic knowledge of power systems including but not limited to PDUs, Fuse alarm panels.
Understanding of various network topologies.
The ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices.
Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events.
Comfortable with Field Replaceable Units (FRUs) on multiple hardware platforms and familiar with all media types.
Efficiently interact with computing systems.
Able to navigate and effectively utilize ticketing systems.
Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documenting/tracking incidents within ticketing system(s).
Computer literate with an emphasis on Microsoft Office Suite.
Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH).
Must be adaptable to shift scheduling to meet demand of 24/7/365 operations.
Able to work in a team environment and communicate with customers in a professional manner.
Able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
Able to accurately communicate both written and verbally, complex issues using easy to understand terminology.
Possess demonstrated problem solving skills.
Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously.
Possess basic typing, email and computer skills.
Able to recognize and manage confidential information.
Able to follow established safety practices and procedures in applicable situations and related work functions.
Able to frequently safely lift and/or move up to 70 pounds and occasionally lift and/or move up to 500 pounds and utilize lifting/lowering device.
Able to occasionally work at heights and confined spaces.
Able to regularly work in areas with hotter and colder temperatures than a normal office environment.
Able to regularly stoop, kneel, and crouch for long periods of time.
Able to safely transport, ascend and descend ladders.

Responsibilities

Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems.
Conduct physical installation of various circuits.
Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
Effectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to: Standard datacenter infrastructure hardware such as PDUs, computers, switches, routers, optics, wireless access points, and other transport equipment.
Performing vendor escorts
Hard drive installation and replacement
RAM installation and replacement
Utilizing remote terminal interfaces
Other tasks as needed
Create design layout records (D.L.R.) for all installations within a web-based environment.
Execute standard cable testing procedures.
Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.
Interpret, investigate and remediate mission critical alerts.
Provide exceptional service to all customers and vendors in a fast-paced environment.
Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility.
Effectively coordinate, interact and perform troubleshooting actions with customers.
Understand and execute appropriate escalation and notification procedures using sound judgment.
Accurately document all actions, events and corresponding time allocated for tasks.
Possess ability to utilize and navigate various ticketing and project tracking systems.
Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes and procedures.
Create and distribute scheduled company notifications via ticketing system.
Provide routine feedback on existing departmental processes.
Work in a team environment and communicate with customers in a professional manner.