Network Implementation Consultant

iSolved HCM•Charlotte, NC

38d

About The Position

The isolved Network Implementation Consultant is responsible for understanding the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.

Requirements

Associates degree or equivalent business experience
2+ years software implementation experience, preferably in a SaaS environment
Proven track record of working in a customer facing role
Demonstrated functional business process knowledge related to payroll services Demonstrated strong technical aptitude and capabilities
Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
Demonstrated passion for delivering an outstanding customer experience
Excellent presentation, written communication, and interpersonal skills
A high level of accuracy and attention to detail is required
Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work

Nice To Haves

Experience in the HCM industry/PEO industry is a plus but not a requirement
FCP or CPP certification

Responsibilities

Conducts working sessions with new partners and assist them with their system setup for a successful go live status and continue to provide guidance until they are transitioned to support.
Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
Establish regular working sessions with CNPs to assist them in the migration of clients to gain an expertise of the isolved platform and become self-sufficient prior to transitioning to Partner Support.
Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment
Contribute to the evolution and improvement of the CNP implementation process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the implementation process.

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