Network Engineer - CBO IT Infrastructure - Full Time - Days

The Christ Hospital•Cincinnati, OH

13h

About The Position

Description The Telecom Engineer II is the second tier of support personnel responsible for the installation, monitoring, maintenance, support, and optimization of all telecom hardware, software, and communication links. This individual will also respond to and resolve any telecom related issues in a timely manner.

Requirements

Technical Bachelor’s degree required or equivalent experience
5 to 8 year’s minimum experience in the multi-site phone system environment
Working knowledge of Call Manager, Unity Connection and Cisco Unified Contact Center Express.
Experience with Voice Technologies (POTS, VoIP, SIP Trunking)
Knowledge of telecom circuit ordering, installation and troubleshooting
Detailed knowledge of internal voice / data wiring.
Strong project management and interpersonal skills; ability to deal effectively with diverse skill sets and personalities, provide strong team leadership, and work effectively as a team player
Ability to be highly organized with a demonstrated aptitude to prioritize workload, meet deadlines, manage several broad-scope projects at one time, and utilize time effectively for staff and self.
Ability to execute all job responsibilities and assignments promptly, reliably, honestly, and ethically
Team player mentality and willingness to share knowledge with other team members.
Rotational on-call duties to respond to high incidents.
In –depth Knowledge and Experience in the majority of the following: CUCM- Call Manager UCX- Unity connection UCCX- Unified Contact Center Expressway WebEX Contact Center Call Recording Solutions VOIP Gateways- Cisco Session Boarder Controllers SRST-Survivability Cisco CER Cisco CUIC VCS Jabber IP Communicator SIP, H.323, SCCP and MGCP protocols Informacast ATA’s and Cisco FXO’s & FXS’s Cisco Desktop & Wireless Phones IVR

Nice To Haves

Experience supporting deployments of Windows, ESXi, Linux and UNIX systems/applications, Call Manager, and Call Center management are desireable.
Cisco Voice Certifications or other Voice Professional-level certifications preferred.

Responsibilities

Performs the installation, configuration, and operation of any new or existing Telecom infrastructure device(s) and supporting software across the enterprise. Includes all Call Managers, Contact Center software, Voice Mail, Voice Gateways, Session Boarder Controllers, Phones, Dialers, etc.
Ensures proper Telecom connectivity of all sites, servers, telephone equipment, fax machines, and other telecom end-points.
Troubleshoots telecom related problem areas and issues as needed to resolve operational issues and restore/optimize services.
Performs root cause analysis and problem management tasks on appropriate incidents.
Minimal guidance is expected at this level.
Documents business requirements and designs appropriate telecom solutions that adhere to corporate standards, policies, and budget constraints.
Proactively manage standards, topology documentation, configuration files, performance baselines, and capacity planning roadmaps for telecom infrastructure.
Monitors telecom performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Recommends changes to improve systems and telecom configurations and determine hardware or software requirements related to such changes.
Creates diagrams and supporting documentation for all sites and services. These documents are to be reviewed by a Senior Network Engineer.
Maintain knowledge of networking related topics, including emerging technologies, industry best practices, and regulatory/compliance related concerns
Participate in Change Management regularly; to include being an active member of the Change Advisory Board (CAB).
Participates in rotational on-call support and limited travel for regional site support.
Participates in managing all telecom security solutions.
Mentor lower level Engineers and Analysts to provide hands-on training and find opportunities to foster team growth.
Other duties as assigned by the Manager Technology Services.