Network Support Engineer Purpose: The OT (Operational Technology) Network Support Engineer is responsible for providing second-level support, change management, documentation, network device management and equipment lifecycle management for the network infrastructure on Southern Company’s operational real-time data networks. General Job Responsibilities: Responsible for providing second-level support of Cisco Routing and Switching network equipment on Southern Company’s operational networks. Responsible for initial configuration and code revisions of Cisco Networking Equipment Responsible for creating change cases and completing the work specified in change cases in compliance with required change management procedures. Responsible for documentation of all network environments Responsible for following cyber security procedures required for installing, supporting, upgrading, and retiring operational network equipment. Responsible for developing and participating in the successful completion of Specialized Infrastructure team initiatives and Technology Organization initiatives. Job Requirements: Basic knowledge of telecommunications systems and data network systems including IP addressing and naming (DNS, DHCP), DMVPN, LAN switching, Core Network switching and network routing protocols including OSPF and BGP. Strong analytical and troubleshooting skills. Ability to perform end-to-end troubleshooting of data networks. Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments. Effective oral and written communications skills with the ability to convey complex technical issues in business terms. Ability to lift and sustain 30lbs above head for extended periods of time General Understanding of Real-Time SCADA systems is a plus Python scripting with Netmiko and Ansible is a plus
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree