Network Engineer

Cardinal Health

12d

About The Position

What IT Network & Telecommunications contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Network & Telecommunications designs, operates and maintains the organization's local and wide area networks and telecommunications systems and manages relationships with telecommunications service and maintenance vendors. This job family evaluates existing network systems and develops long-term strategies to ensure network capacity meets current and future network requirements. IT Network & Telecommunications performs technical analyses of software, hardware, and network systems as well as systems engineering for front-end processors, multiplexors, LAN/WAN communications, network nodes, switches, and various transmission systems. IT Network Analyst for the Voice Team will be deploying and supporting enterprise voice technologies with a focus on voice services including but not limited to Cisco Unified Communications Manager/Unity Connection, Ribbon SBC’s and SIP. This position is responsible for deploying and supporting as well as enhancing complex data and voice communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and design solutions to meet requirements; 3) Develop project plans and coordinate across IT functions 4) Implementation of new technology and systems, installation and maintenance of infrastructure; 5) and contribution to establishing and maintaining standards and best practices.

Requirements

7+ years of proven experience in the data/voice communications field preferred
Expert level understanding of Cisco UC technologies is required
Must have familiarity with troubleshooting and maintaining Ribbon SBCs preferred
Experience setting up and maintaining Cisco CUCE appliances also preferred
Experience standing up and maintaining new CUCM/CUC/Cisco Satellite servers required
Experience with migrating large groups of phones to CUCM required
Experience setting up international dialing on a Cisco voice gateway preferred
Experience troubleshooting Cisco IP Communicator, Cisco Jabber, Cisco WebEx, Microsoft Team and Zoom required
Experience with troubleshooting tools Wireshark, Splunk and RTMT preferred
Experience integrating Axis intercoms and paging systems, as well as Poly conference phones with CUCM preferred
Experience using West Safety Systems platform required
Must have experience with setting up and troubleshooting carrier SIP and PRI trunks as well as analog lines preferred
Experience with configuring and troubleshooting AudioCodes ATAs such as MP114s, MP118, MP124s required
Experience with configuring and troubleshooting Cisco ATAs such as VG202XMs, VG204XMs, VG310 and VG320s required
Must have experience configuring and troubleshooting CIMC as well as vSphere
Experience designing, implementing, and troubleshooting voice technologies
Understanding of IP data, voice, and video networking concepts and systems is preferred
Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration required
Leadership and customer service skills essential preferred
Analytical, troubleshooting and problem resolution skills
Masters degree in Computer Engineering (or higher) preferred
Bachelors degree in Electronics and Electrical Engineering (or higher) preferred
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

Nice To Haves

Familiarity with Agile methodology preferred
Experience with MS Office Suite and LucidChart preferred
Up to 10% travel (Domestic & International)

Responsibilities

Participating in project work to deploy new voice solutions
Performs analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures.
Design, implementation, and support of Cisco UC and UCCE.
Call recording, SIP, SBC’s, CVP
CCNP, ITIL v3
Demonstrated knowledge of Cisco related voice and contact center components
Project management
Strategic approach to Unified Communications
Provides topology documents or the flow of the voice data

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs