Network Engineer

Arizona State University • Tempe, AZ

16d • Onsite

About The Position

We are seeking a customer-focused Network Field Engineer to support the installation, maintenance, integration, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This role combines hands-on field work with strong documentation, customer interaction, and collaboration with operations and engineering teams to ensure reliable, secure, and high-performing enterprise network environments. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Proven experience with network cabling, hardware installation, and field-based troubleshooting.
• Experience with service ticket management.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
• Valid driver’s license with a clean driving record.
• Ability to lift and move network equipment (typically up to 55 lbs or more as required).

Nice To Haves

• 2+ years of experience with Category and fiber cabling, including termination and testing (Fluke/OTDR).
• Working knowledge of Layer 2 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi fundamentals.
• Experience with network vendors and platforms such as Arista (required/preferred), and familiarity with Cisco, Juniper, or Ubiquiti devices.
• Familiarity with wireless, telephony, cloud-based management tools, and network test equipment.
• Experience supporting security infrastructure such as firewalls, VPNs, CCTV, or access control systems.
• Proficiency with Microsoft Office and standard business productivity tools.
• Industry certifications preferred: Arista ACE Certification, CompTIA A+, Network+, Security+; Cisco CCNA; or equivalent vendor certifications.
• Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities teams.
• Customer-service oriented with strong interpersonal and communication skills.
• Detail-oriented, accurate, and committed to delivering high-quality service.
• Self-motivated, able to work independently or as part of a team.
• Professional appearance and demeanor.
• Strong problem-solving skills and a commitment to continuous learning and staying current with evolving network and security technologies.
• Provides basic personal tools; advanced test equipment may be supplied by the organization.

Responsibilities

• Install, configure, integrate, repair, upgrade, and maintain network infrastructure including: Copper and fiber cabling Network switches, routers and firewalls Wireless access points UPS systems and environmental or security devices
• Perform on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues, serving as an escalation point when required.
• Provide direct onsite and remote technical support to customers and internal stakeholders, ensuring timely resolution of incidents and service requests.
• Conduct scheduled upgrades, emergency response, and preventative maintenance across campuses or customer sites, including participation in a 24x7 on-call or shift-based rotation as required.
• Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement network and security solutions.
• Maintain accurate and up-to-date documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW platforms.
• Ensure compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Benefits

• Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule.
• Opportunities include hybrid work where staff are in person three days per week.
• ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees