Network Engineer Training Manager

Intuitive Surgical•Sunnyvale, CA

57d

About The Position

As a Network Engineer/Digital Education Manager, you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive's Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products. This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.

Requirements

Experience in an educational role is preferred. If you lack education/training experience, you must be curious and eager to learn this skill, as you'll be required to take an introductory instructional design course.
Strong foundation in network engineering, including TCP/IP, HTTPS, VLANs, VPN, firewalls, NAT/PAT, routing, and cybersecurity best practices.
Advanced knowledge of IT systems: servers, databases, storage, operating systems, HL7/DICOM interfaces, and cloud services.
Proven ability to analyze, troubleshoot, and resolve complex technical issues.
Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses.
Familiarity with hospital IT processes, healthcare technology trends, and industry regulations.
Excellent communication skills - able to present technical concepts to audiences ranging from service engineers to CTO/CIO-level stakeholders.
Self-motivated, collaborative, and solutions oriented.
Bachelor's degree in computer science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT).
Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.

Nice To Haves

Experience in an educational/training role (or strong willingness to learn instructional design; introductory training provided).
Experience managing complex projects end-to-end.
Familiarity with hospital IT environments and regulated medical settings.
Experience with complaint handling and compliance requirements.
Knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.

Responsibilities

Design, develop, and maintain a global training curriculum that standardizes technical competencies across commercial roles.
Deliver training through in-person, virtual, and Train-the-Trainer formats, covering network, data, security, design, and product-specific workflows.
Develop onboarding and continuous learning programs for digital solution deployments, minimizing escalation and accelerating adoption.
Manage multiple complex projects and priorities through organization and detail orientation.
Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency
Act as a functional expert for Digital Technical Support Tier 1 + 2.
Build and maintain training on networked solution configurations, upgrades, and enhancements.
Excellent analysis, troubleshooting, and debugging skills, in particular TCP/IP and 802.11 networking protocols.
Serve as a subject matter expert for technical specifications and requirements for digital solutions, while maintaining up-to-date knowledge of our products, services, policies, and procedures.
Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure, including software upgrades and product enhancements.
In-depth knowledge of core IT technologies and processes, including network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management.
Troubleshoot and teach resolution methods for complex connectivity issues, access problems, and software application challenges.
Maintain proficiency in Intuitive business applications (Astra, SFDC, Artemis, etc.).
Build training to new configurations, upgrades, and enhancements across all networked solutions.
Create meaningful training content for deployment across all Commercial Teams, with focused support for the Services organization, including Digital Technical Support, Field Service, Customer Service, and Technical Support.
Partner with Digital Product Owners, Engineers, and Support teams to ensure training aligns with product requirements and updates.
Collaborate with Sales, Service, Cybersecurity, and Customer-facing teams to identify and address training needs.
Liaise with product development and management on new product introductions, upgrades, and enhancements.
Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure, including software upgrades and product enhancements.
Liaise with local and corporate teams on new product introductions, upgrades, and other activities in support of digital solutions, serving as a technical subject matter expert.