Network Engineer III

PATH FORWARD IT LLC•Cincinnati, OH

3d•Remote

About The Position

Network Engineer III Location: Remote Travel Required: Yes – up to 20% Role Purpose The Network Engineer III will work as a member of the Network Team, primarily focusing on completing client network projects. This role is responsible for the initial configuration and installation of network hardware, as well as providing support following installation. Why Join Path Forward IT? Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones. A Team Environment Built for Growth Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You’ll enjoy the best of both worlds: The autonomy and client engagement typical of a local MSP The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Requirements

Ticketing software for incident management and time allocation
Advanced network troubleshooting skills, including DHCP, DNS, and circuit/ISP issues
Proficiency with command-line tools and software used to diagnose network problems
Advanced knowledge of Aruba wireless and switching
Advanced knowledge of Palo Alto firewalls
Documentation tools (IT Glue)
Communication tools (Office and Teams)
Additional software as assigned
Ability to use hands to manipulate, handle, feel, and control items or equipment
Ability to talk, hear, and see, and to read, write, and interpret written documents
May occasionally lift and move objects weighing up to 25 pounds
Must be able to meet these requirements with or without reasonable accommodation

Responsibilities

Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed
Ensure in-progress tickets are handed off before the end of shift
Document new customer findings by creating or updating articles in IT Glue
Analyze business requirements to develop network solutions
Design, test, and inspect data communication systems
Perform network capacity analysis and planning
Assist in product solution evaluation and planning
Install and configure network hardware (routers, switches, firewalls, wireless) following established standards
Provide network support for client infrastructure and serve as escalation support for junior technical staff
Participate in an on-call rotation
Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities
Travel to client locations for evaluations and project work as assigned (up to 25–50%)