Network Engineer II

University of Detroit Mercy•Detroit, MI

About The Position

As part of the ITS Network Services Team, the Network Engineer II reports to the Senior Network Manager and shares the responsibility for designing, developing and maintaining the physical infrastructure of the University’s networking environment. The networking environment provides service for wired and wireless data connectivity, cable TV services, audio-visual network, residential network, environmental services, access control systems and camera systems. The Network Engineer will contribute to the implementation and maintenance of these networks by performing installation of network equipment, remediation of network issues and proactively managing network components. This position requires the individual to participate in on-call responsibilities and scheduled weekend maintenance work as required. To ensure that essential services are provided to the university community, the employee may be required to work outside their regular working hours as needed.

Requirements

Education - A two-year college degree or completion of a specialized course of study at a business or trade school or 18 months to four years of work experience in a related field.
Experience - Six months to two years (Equivalent combination of Education and Employment).
Experience in designing, configuring, deploying and troubleshooting enterprise wired and wireless networks.
Experience with converged networks, software and hardware in a routing and switching environment as well as quality-of-service including voice, VOIP, audio-visual, access control and security solutions.
Comprehensive knowledge of and familiarity with common layer 2 and 3 protocols, IP, DNS, DHCP, unicast and multicast, spanning tree protocol, BICSI and other network standards.
Experience with a wide range of client platforms including Windows, Mac OS X, iOS, Android and Unix-like environments including various flavors of Linux.
Excellent written, verbal, organizational and interpersonal communication skills.
Demonstrated experience in working both alone and collaboratively.
Ability to learn new technologies beyond core area of knowledge.
Ability to work collaboratively, cooperatively, promptly and professionally with colleagues and involved senior management is required.

Responsibilities

Implement and troubleshoot network infrastructure solutions
Monitor and troubleshoot network performance issues
Perform regular maintenance and upgrades on network hardware and software
Install, configure, and maintain network equipment (routers, switches, etc.)
Diagnose and resolve network-related issues
Provide second and third-tier technical support.
Management of core network servers, firewalls, VPN services, network appliances, load balancers, storage area networks, backup solutions and other network devices
Set up and manage services like cable TV, AV systems, and security networks.
Collaborate with IT teams and other departments for seamless system integration
Manage 3rd party and other department server/software.
Maintain up-to-date network documentation.
Coordinate with vendors for hardware/software delivery and troubleshooting.
Other duties as assigned.

Benefits

Medical - Three health plans to choose from with a large national provider network
Dental - UDM’s School of Dentistry, discounted to you and your dependents; Option to purchase additional dental plan through Sun Life
Vision - UDM’s School of Optometry, discounted to you and your dependents; Option to purchase additional vision plan through Heritage
Health Savings Account and Flexible Spending Account options
Employee Assistance Program - Provided to everyone in your household
Short-Term and Long-Term Disability
Life and AD&D - One times base salary up to a hundred thousand dollars
Option to purchase additional life insurance, accident insurance, and/or critical illness insurance
Tuition Remission Benefit for you, your spouse, and children
Retirement Plan - UDM provides matches up to 8%