Network Engineer II (Charleston, SC)

Nordic Healthcare Group (NHG)•Charleston, SC

1d•Onsite

About The Position

The Network Engineer II assists in enterprise network design, implementation, and ongoing support of network infrastructure hardware and software components. This role involves coordinating with technical and non-technical staff and vendors on complex project implementations, performing analysis, diagnosis, and resolution of complex problems on physical and virtual infrastructure platforms. The engineer will recommend, implement, and document corrective solutions and preventative measures, and participate in the evaluation and recommendation of new technology solutions. This position provides Tier 3 support and guidance to IT for all Health System and affiliate entities, documenting work in policies, standards, and knowledge base articles. The Network Engineer II is expected to lead technical projects and provide guidance to team members, working both independently and with various teams across the Nordic Global enterprise. The company, Nordic, provides consulting services focused on strategy, technology, and operations, as well as managed services, to healthcare organizations.

Requirements

4+ years of experience in Network Engineering
Strong knowledge of Cisco Catalyst network infrastructure
Strong knowledge of routing and switching (LAN/WAN, VLANs), wireless technologies, and network security standards
Knowledge of network hardware and software such as routers, LAN and WAN switches, cabling and testing equipment
Knowledge of TCP/IP, routing protocols (BGP, EIGRP, OSPF), VLANs, and Cisco networking technologies
Ability to use monitoring tools (e.g., SNMP, Wireshark, Thousand Eyes) for troubleshooting
Able to prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
Highly self-motivated and directed, with keen attention to detail
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
On-call availability 7/24 as part of a rotation schedule
Requires working outside normal business hours for maintenance
Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree

Responsibilities

Assisting in enterprise network design, implementation and ongoing support of network infrastructure hardware and software components
Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects
Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms
Recommend, implement and document corrective solutions and preventative measures
Participate in evaluation and recommendation of new technology solutions
Provide Tier 3 support and guidance to IT for all Health System and affiliate entities
Document work in the form of policies, standards and knowledge base articles
Ensuring solutions are delivered in adherence of defined standards and policy
Lead technical projects as well as provide guidance to team members as needed to ensure quality and delivery of work
Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met
Install, configure, and maintain campus-wide wired and wireless (Wi-Fi) network hardware and software
Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from local to enterprise-wide deployments
Resolve network performance issues, manage network outages, and provide escalation support for technical teams
Create detailed network diagrams, configurations, processes, and service records
Coordinate with vendors, contractors, and internal IT teams to deliver projects and maintain system uptime
Perform tasks related to the operation, servicing, and troubleshooting
Demonstrate a deep understanding of the application of technology in the technical environment
Have the necessary communication and interpersonal skills to interact with clients at all levels
Have the ability to keep up to date with technology as it develops and its potential impact
Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client
Act as the technical point of contact for clients and technical teams throughout the project life cycle
Be self-managed and capable of prioritizing workload based on workload requirements
Other duties as assigned