Network Engineer I - VoIP

BalsamWest FiberNET, LLC•Sylva, NC

14h•Onsite

About The Position

Network Engineer I will be responsible for turn-up of Voice Operation (VoIP) services, including the installation of CPE devices, testing, and troubleshooting of issues related to Voice services and last-mile transport technologies. Network Engineer I will also provide field service support, coordinate installation, work trouble tickets, complete CPE equipment provisioning, fulfill VoIP orders, network devices, customer deployments, and other equipment as required. Some after normal business hours work will be required, including an on-call rotation. The individual must be open to a flexible work schedule and willing to work more than 40 hours per week as objectives require. Some WFH days may be approved, but this position will primarily report to 35 Bonnie Ln Sylva, NC. Duties also include monitoring and responding to alarms, as well as occasional maintenance during late-night hours.

Requirements

Juniper JNCIA is required or must be obtained within 1 year.
Understanding of SONET, TDM, SS7, SIGTRAN, & SIP
In-depth understanding of Ethernet, routing & switching
Fiber standards, connectors, & copper cabling
In-depth understanding of VoIP networks and how they interconnect with data and optical networks
Excellent communication skills are necessary for interaction with customers, vendors, contractors, and other team members
Must have the willingness, the determination, and the ability to investigate/research and make suggestions for improvements of our networks.
Must have the work ethic and understanding of why it is important to be on time and work hard to accomplish goals set by the leadership.
Must be able to work well with a team and collaborate to solve complex problems under pressure.
Must be able to maintain a driver’s license and have an acceptable driving record.

Nice To Haves

Data Technology, Voice, VoIP, Premise Wiring, Fiber Infrastructure, GPON, and Wireless Technology
Excellent oral, written, and interpersonal communication skills
Excellent ability to gather, monitor, and report on key operating metrics
Ability to work with all departments, management, and external customers
Ability to project manage, analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible
Ability to use various types of test equipment, including Optical Time Domain Reflectometers, Power Meters, Light Sources, and Volt Ohm Meters, is required
Must be able to maintain confidentiality
Must comply with company and Occupational Safety and Health Administration (OSHA) safety policies and requirements

Responsibilities

Assist in managing softswitch, edge, and access configuration devices
Duties may involve implementing Ethernet, MPLS/VPLS, & VLAN circuits
Installing of DWDM or PON hardware, jumpers, & ONTs
Provision phone numbers, features, hunt groups, and other voice services, as well as coordinate porting of customer phone numbers
Provide first-level support to customers; escalate network issues for resolution as appropriate
Identify and correct any escalated internet, PON, VoIP, or data issues
Assist and manage the installation of PON Equipment, Analog Telephone Adapters (ATAs), IP Phones, routers, and other types of Voice-related equipment, or other edge devices such as T-Marc switches
Assist with fiber infrastructure at customer locations and complete site surveys of the customer’s data and voice network necessary to facilitate service installation or upgrades
Liaise with the local telephone companies to complete installations and work to troubleshoot local telephone companies’ network connections; T-1, PRI, DS-3s, and other types of connections
Communicate and liaise with all other company departments; notify appropriate parties immediately of any issues which may affect efficient operations, including, but not limited to, outages, service disruptions, and repeated customer complaints
Installing and configuring network equipment, including DWDM and optical transport
Monitoring systems to improve network performance and detection of faults
Troubleshooting, resolving, and communicating networking issues to other employees, customers, and management
Building and implementing Ethernet, MPLS/VPLS, & VLAN circuits
Configuring optical transport circuits
Perform IP hardware, circuit, and backbone capacity planning
Work closely with other operations team members
Helping maintain POP & COLO facilities as requested
Other duties as requested