Network Engineer I

Worcester Polytechnic Institute • Worcester, MA

3d

About The Position

Under the direction of the Manager and/or Director of Network Operations, provide support to the satisfactory operation of the WPI network and facilitate its use by members of the WPI community.

Requirements

• High School Diploma or GED required; Bachelor's degree in Electrical Engineering or Computer Science preferred
• Minimum 2 years of experience in a similar or related role
• Experience with network hardware, cabling, and network management software, including network troubleshooting
• Experience with Ethernet, wireless Ethernet, and TCP/IP networking
• Knowledge of Windows, Linux, MS Office, and virtualization technologies preferred
• Knowledge of LENEL access, building management, law enforcement, and PCI systems architecture and security preferred
• Full working knowledge of low voltage equipment required
• Ability to communicate clearly and concisely with all users
• Availability to assist with off-hours support as needed

Nice To Haves

• Bachelor's degree in Electrical Engineering or Computer Science preferred
• Knowledge of Windows, Linux, MS Office, and virtualization technologies preferred
• Knowledge of LENEL access, building management, law enforcement, and PCI systems architecture and security preferred

Responsibilities

• Identify and resolve network issues, including performance problems, connectivity issues, and assist with security incidents as needed.
• Communicate with other IT teams on problems and update status as needed.
• Maintain data wiring and fiber infrastructure, and document the data network including topology and connections.
• Support physical plant renovations as they relate to voice, data, and other communications.
• Perform regular system maintenance of equipment or updates as needed.
• Supervise and mentor students on all aspects of networking and operations, such as network physical plant patching, fiber optic cleaning, and proper documenting of work performed.
• Ensure students have the tools needed to successfully perform tasks assigned.
• Coordinate and assist other IT teams on installing hardware in data centers by providing power, network connections, and proper HVAC.
• Work with non-IT departments on setting up equipment.
• Monitor equipment such as network switches, routers, firewalls, uninterruptible power supply (UPS), wireless, and HVAC equipment in networking closets.
• Set up network equipment for special events such as Commencement, VEX Robotics, and meetings.
• Triage and troubleshoot tickets while working with co-workers to resolve issues.
• Respond to issues beyond normal business hours to provide 24/7 connectivity.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Benefits

• WPI offers competitive and comprehensive employee benefit programs, including paid time off, health insurance, life and long-term disability insurance, retirement savings plans, tuition assistance, flexible spending accounts, and a working environment that prioritizes mental health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees