Network Engineer I - DOCSIS Engineering

Midcontinent•Sioux Falls, SD

About The Position

The Network Engineer I – DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to design and enhance our network to meet the evolving needs of our clients. The Network Engineer I – DOCSIS is a critical team member to design, build, maintain and support Midco’s DOCSIS access network.

Requirements

Associates’ degree in network engineering or equivalent experience.
Minimum 7 years network engineering experience.

Nice To Haves

Bachelor’s degree in network engineering or equivalent experience.
Experience in telecommunications industry.

Responsibilities

Provide high level support of Midco’s Access Networks by engaging working knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.
Provide support for multiple projects or aspects of the Fiber and HFC access networks.
Assist field with problem resolution on DOCSIS and PON networks.
Deploy, configure, and maintain DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.
Perform network upgrades on all managed equipment including customer CPE.
Create Visio drawings of network architecture and configurations.
Ensure that access networks are in compliance with company, departmental and FCC regulations, policies, and procedures, and conduct technical audits as necessary to monitor compliance.
Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.
Engineer and perform any testing and design processes required to expand and implement new spectrum into our access networks.
Manage customer allocation and tracking of spectrum and service segmentation to ensure customers are receiving their subscribed service and performance expectations.
Keep Management up to date of engineering activities, issues, and progress.
Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.
Asist with resolving outages quickly and completely, while providing optimal internal customer service.
Assist in developing specifications and parameters for the design of access networks.
Coordinate effective testing programs with the Technology Group and Field Operations.
Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
Compile timely, comprehensive, and accurate reports as requested.
Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.