Network Engineer - Customer Outreach

BlueWater Federal Solutions • Whitehall, OH

4h • Onsite

About The Position

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders.

Requirements

• Associate's degree is preferred
• 2+ years of IT experience, preferably within telecom provisioning
• Must have an active Secret clearance.
• May require mandatory schedule change based on operational requirements, resulting in a swing shift/second shift schedule (Example: 3:00 p.m. - 11:00 p.m.)

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree