Customer Outreach Specialist

Penguin Air, Plumbing & Electrical • Phoenix, AZ

1d • Onsite

About The Position

Join the Penguin Air Team as a Plumbing Service Technician! Location: Phoenix, AZ Company: Penguin Air, Plumbing & Electrical At Penguin Air, Plumbing & Electrical, we’re on a mission to become the #1 home services provider in the Greater Phoenix area—and we know that success starts with our people. We believe that happy employees create happy customers, and we’re committed to offering a workplace where you can take pride in your craft, build lasting relationships, and grow your career. Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences. Apply for additional details! We offer: Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid training And so much more... QualificationsJob Requirements: Pre-employment background check Pre-employment drug screen There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.

Requirements

• Pre-employment background check
• Pre-employment drug screen

Responsibilities

• addressing inquiries
• resolving issues
• scheduling timely assistance for repairs, installations, or maintenance
• handling calls, emails, and live chats
• communicate clearly
• demonstrate empathy
• ensure that all customer concerns are handled professionally
• maintaining accurate records of interactions
• coordinating with service technicians to deliver seamless service experiences

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay
• vacation pay
• paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed