Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center - Responds to Tier 1-3 network support requests. - Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with network resources. - Designs extensions of and connections to the campus network. - Configures and deploys new/replacement network hardware and communications infrastructure. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors network resources for faults and traffic anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of network changes. - Supports ITS Field Maintenance with communications implementation and troubleshooting. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees