Network Development Engineer, Office Network Reliability Engineering

Amazon • Austin, TX

1d

About The Position

About the Role: The Office Infrastructure Management (OIM) team within Amazon IT
Services is looking for a Network Development Engineer to join our newly
established Office Network Reliability Engineering (ONRE) team. As an NDE on the
ONRE team, you will be responsible for ensuring 540K Amazonians across 400+
corporate offices experience highly available, reliable, and performant
networks. You will operate at the intersection of expert incident resolution,
systematic capability building, and proactive reliability engineering — ensuring
that the office network infrastructure that underpins Amazonian productivity
just works, every time.

This is not a traditional network operations role. You are a builder. You will
design and develop automation systems, self-service tooling, and operational
processes that scale Amazon's ability to detect, respond to, and prevent network
incidents. You will serve as the Tier 3 escalation point for the Operations
Management Center (OMC) who are 24/7, resolving complex incidents that require
deep technical expertise while simultaneously building the OMC's capability to
handle those incidents independently in the future. Your success is measured not
only by your ability to resolve escalations, but by your ability to
systematically reduce escalations.

The ONRE team operates on a 24/7/365 follow-the-sun model across three regional
hubs: EMEA, APAC, and AMER. You will participate in a rotating on-call schedule
for high severity escalations and partner closely with the OMC, Office
Infrastructure Excellence (OIE), AWS Enterprise Networking, and onsite IT
support teams.

Requirements

• 4+ years of major internet routing protocols experience
• 4+ years of experience with enterprise routing protocols including BGP, OSPF, MPLS, and their operational behavior in large corporate or cloud provider network environments
• 4+ years of experience operating and troubleshooting major network platforms and operating systems including Cisco IOS, IOS-XE, NX-OS, and/or Aruba AOS
• 4+ years of experience working independently and as part of large, distributed engineering teams across time zones
• 4+ years of industry experience in large-scale network environments including cloud provider, ISP, corporate enterprise, or large carrier networks
• Demonstrated experience in 24/7 on-call operations for high severity incident response

Nice To Haves

• Experience with Cisco ISE, Aruba ClearPass, or equivalent Network Access Control (NAC) platforms
• Familiarity with IT Service Management platforms, specifically ServiceNow, including incident management workflows, TSG development, and CMDB
• Experience building automation tooling, self-service platforms, or operational runbooks for use by operations teams with varying technical backgrounds
• Track record of conducting post-incident reviews, root cause analysis, and lessons learned sessions with a focus on permanent defect elimination

Responsibilities

• Serve as primary on-call for your regional hub on a rotating schedule, providing 24/7 Tier 3 escalation support to the Operations Management Center for complex office network incidents
• Diagnose and resolve advanced failure scenarios including multi-site network outages, routing protocol failures, wireless infrastructure degradation affecting multiple access points, circuit performance problems requiring carrier coordination, and configuration drift causing intermittent customer-visible failures
• Troubleshoot across all layers of the office network stack including wireless (LAN, WAN, 802.11), routing and switching (BGP, OSPF, VLANs, STP), network authentication (802.1X, RADIUS, ISE), and circuit infrastructure
• Take end-to-end ownership of escalations, maintaining clear communication with the OMC throughout resolution to ensure uninterrupted visibility into customer-impacting issues and act as the SME between AWS Networking and the OMC
• Create and maintain runbooks, diagnostic guides, and tribal knowledge documentation for complex failure scenarios, ensuring institutional knowledge is accessible and actionable
• Conduct structured learned sessions after every high severity (Sev 1/2) incident to systematically identify what prevented the OMC from resolving the incident independently, whether training gaps, permission limitations, technical barriers, or tooling deficiencies
• Develop automation, self-service tools, and decision-tree troubleshooting guides that enable OMC engineers to independently handle incidents that previously required Tier 3 escalation
• Deliver monthly knowledge transfer training sessions to OMC Tier 1 and Tier 2 engineers covering complex failure patterns, diagnostic techniques, and resolution approaches based on real escalation data
• Track escalation patterns week-over-week through OMC operational reviews, using data to identify systemic issues and prioritize capability building investments
• Build strong working partnerships with OMC engineers across all three regional hubs, earning trust through responsiveness, transparency, and consistent delivery
• Execute Network Availability Risk (NAR) assessments to proactively identify and remediate technical debt, known software bugs, security vulnerabilities, and architectural risks before they cause customer-impacting incidents
• Drive Operating System (OS) Compliance programs to maintain 95% of the office network fleet on production-certified operating system versions within 21 days of release, partnering with AWS Enterprise Networking on validation and rollout strategies
• Implement Configuration Compliance programs to identify and eliminate configuration drift across the office network fleet, deploying optimized and consistent configurations that reduce failure rates
• Participate in Network Infrastructure Validation (NIV) and Network OS Validation(NOV) reviews as a gatekeeper for new network designs, ensuring operability, monitoring readiness, runbook availability, and architectural soundness before production deployment
• Contribute to 2026 engineering priorities including automation platform development, monitoring improvements (visibility and alarming), and, iVPN and certificate lifecycle automation
• Develop and integrate Alarming(CI/CDK) into the Amazon eco-system (pipeline) for newer platforms or existing platforms to improve observability in the office space.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed