Network Development Engineer II - AWS Direct Connect, DX Operations

Amazon•Seattle, WA

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon.com is looking for best-in-class Network Engineers to drive the operations and of one of the world’s largest and complex networks. With Amazon Web Services (http://aws.amazon.com [http://aws.amazon.com/]), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services and challenge us to be better, faster, and cheaper every day. We are expanding at a tremendous rate; it is our responsibility to maintain quality and reliability while developing innovative ways to the operation of our

Requirements

5+ years of major internet routing protocols experience
Experience with TCP/ICP networking fundamentals and application of IP protocols such as: DNS, DHCP, NTP, SMTP, and SNMP
Experience working in a Linux/Unix environment
Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

Nice To Haves

3+ years of work in large-scale networking environments experience
Experience with network operating systems such as Cisco IOS and Junos
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
Experience in mentoring, leading, or managing more junior engineers
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Physical requirements - The ability to sit in front of a computer for a scheduled 8-hour shift while maintaining a high level of alertness and attention to detail.
Flexibility to support follow-the-sun shifts and on-calls (including weekends/Public holidays).
Meets/exceeds Amazon’s leadership principles requirements for this role.
Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Responsibilities

Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.
Support and maintain our next generation networks.
Deliver simple, sustainable and repeatable solutions and processes.
Partner with our broader Technical Operations organization to reduce operational burden.
Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments.
Drive standards across the network and ensure that we are fully compliant to those standards and policies.
Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.
Improve our detection mechanisms by designing and implementing new alerts.
Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution.
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Troubleshoot , and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.
Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.
Effectively contribute towards hiring and developing others in the team.