Network Deploy Technician , DCC Communities

Amazon.com, Inc.•Manassas, VA

42d

About The Position

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS' vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures. All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma

Nice To Haves

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Responsibilities

Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Collaboration with various stakeholders to remove project obstacles
Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
Up to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
Participate in the migration, basic configuration and rollout of new or upgraded hardware
Moving and lifting computer equipment up to 40 lbs
Availability to work in an environment that operates 24/7
Report current status via ticketing system, status reports, and email
Maintain accurate records and document problems and processes
Collaboration with various stake holders to remove project obstacles
Exhibit quality workmanship on all work and maintain site cleanliness

Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume