Network Communications Specialist - Boston, MA

UnitedHealth Group•Boston, MA

1d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you'll enjoy the flexibility to telecommute (if you can make it into a Boston, MA location) as you take on some tough challenges. The role will focus on developing communications and training content that will be shared with the provider network, internal and external business partners. All with an eye toward ensuring we are getting the right information to the right providers at the right time to drive their engagement and action on key initiatives. The goal is to improve how we’re communicating with them and how we work with internal staff. As a Network Communications Specialist, you’ll be a part of the Network Team within Optum Behavioral Health. You’ll have a direct impact on the relationship our 300,000+ providers have with us. By helping ensure providers receive clear, concise, applicable, and actionable information, we can make it easier for them to provide quality care to our members and complete the administrative tasks that go together with delivering that care. Exceptional written communication skills and attention to detail are essential for success in this role. You’ll build strong relationships with business stakeholders, communications team, and Provider Relations leaders to create accurate, informative content frameworks and guidelines that drive consistency and clarity to our provider network. This job description is not intended to include all duties and responsibilities. Additional tasks may be requested of team members that may or may not relate directly to the primary role, as business needs dictate.

Requirements

3+ years of provider relations/network experience
3+ years interpreting Medicare and Medicaid regulations, Public Health notices, and Department of Insurance notices, and regulator publications
3+ years of training experience
Provider relations network experience at the facility and professional level
Knowledge of Massachusetts Medicaid plans and regulations

Nice To Haves

Experience collaborating with cross-functional teams and leadership
Proficiency with Microsoft Office suite
Proven presentation, written and verbal communication skills with the ability to present information in a variety of different formats to all levels of leadership
Proven aptitude for managing multiple projects with competing deadlines
Proven ability to collaborate and influence internal and external business partners

Responsibilities

Partner with the Network Programs Director to create content for provider portal, provider education forums, and other provider communications
Help facilitate discussions with internal stakeholders and business partners across the enterprise to meet provider-centric awareness and communication needs
Drive continuous improvement efforts to simplify and streamline the provider communications experience. Analyze data to draw insights and make recommendations for future communications. Identify gaps and opportunities in the provider communication process and workflows, including resolving any technical, operational, and organizational challenges
Provider education and outreach regarding policies, processes, and ease of use of our provider self-service portal, provider express
Delivery of external provider training and education programs either in-person, virtually or through larger external provider events
Collaborate on resource planning and the development of guidelines and criteria to ensure communication and training efforts meet provider needs and support business goals
Ensure that communication, training, and education programs are strategic and meet content, brand, and quality standards
Serve as key resource on complex issues and assignments