Network Cabling Quality Technician , Global Cabling Quality

Amazon • Herndon, VA

2d • $30 - $54

About The Position

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS
global infrastructure. We keep the cloud running by supporting AWS data centers
and the servers, storage, networking, power, and cooling equipment that give
customers continual access to innovation. We solve complex problems with
thousands of variables impacting the supply chain.

You'll join software, hardware, and network engineers, supply chain specialists,
security experts, operations managers, and other essential roles. You'll
collaborate across AWS to deliver the highest standards for safety and security
while providing capacity at the lowest cost for customers.

In this role, you will:

Work with Network Deployment and Vendor Management teams to integrate quality
assurance into cable installation processes throughout the project lifecycle.
You'll participate in reviews of training curriculums and cabling design
documents, providing Quality Assurance representation to ensure standards are
met during cable installation activities. You'll influence partner teams and
cabling vendors to adopt quality assurance checklists that validate conformance
to both Amazon and jurisdictional standards during critical milestone checks for
cable installation and testing activities.

You'll bring the voice of the customer forward by gathering feedback from
internal stakeholders and cabling vendors, then refining quality processes based
on their needs. You'll verify that cable installations meet standards by
reviewing documentation and data from milestone inspections and cable validation
testing. You'll drive cable validation testing adoption and defect management
while establishing performance benchmarks to improve vendor performance and
enhance quality metrics. You'll document and align cable installation standards
and standard operating procedures as new technology and cabling methods
integrate into our infrastructure. You’ll also conduct training with partner
teams and provide guidelines to cabling vendors to ensure consistent execution
across all network installations.

This role matters because cable installation quality directly impacts data
center network reliability and customer experience. You'll own the quality
process from participating in cabling design reviews through training delivery,
ensuring our infrastructure meets the standards our customers depend on.

Amazon Web Services (AWS) is a highly innovative company that collaborates
across disciplines to produce new technology that changes our world. The AWS
Quality Team is a fast-growing global team that is rethinking the implementation
and design for the critical arteries that connect the various pieces of hardware
inside AWS’ data centers and edge sites.

As a member of this team, you will be charged with visiting our data centers and
ensuring that we are following AWS and Industry standards while also collecting
lessons learned so we are continually improving. You will work directly with
engineers, managers, and operations teams across the company to develop and
improve network pathway and installation standards based on these observations
and lessons learned.

Requirements

• Knowledge of network cabling, optic types, and test equipment
• Associate's degree in Telecommunications or related discipline, or equivalent work experience
• 2+ years of experience Inside Plant cabling installation in data center environments
• Knowledge of basic quality tools (e.g., defect categorization, root cause analysis, or quality reporting systems)

Nice To Haves

• Knowledge of critical data center equipment
• Knowledge of small to moderate scale program management with internal team and contractors
• Possess excellent communication skills, problem solving, attention to detail, root cause analysis experience, and ability to maintain high quality standards
• Proven track record on ability to identify creative and innovative solutions to improve quality, reliability, or maintainability

Responsibilities

• Support Quality Assurance related programs to drive world-class quality in network cabling in the new constructions of Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Cabling Quality Technician will be obsessed with quality, engineering and design continuous improvements
• Partner with Network Deployment teams to adopt defined quality assurance checklists, gather feedback, and generate recommendations to improve checklists. Work with partner teams to track cabling scope changes and perform impact analysis to address business needs
• Partner with the Vendor Management team to drive cable vendor quality, provide vendor performance metrics through business reviews, and refine processes to improve vendor performance
• Support cable installation benchmark according to Amazon policies and industry standards; maintain cable installation standards, checklists, standard operating procedures and best practices guidelines
• Conduct Network Cabling Installation Quality Training Programs, and the creation of training materials, to support internal and external partner and stakeholder teams
• Collaborate with stakeholder teams to capture metrics data such as inspection reports and cable test results; track defects for root cause analysis, generate recommendations, evaluate vendor performances and escalate issues to respective owners for remediation plans
• Track and report on project milestones, vendor performance metrics, and quality KPIs including First Pass Yield, defect rates, and schedule adherence across multiple concurrent projects
• Support continuous improvement initiatives by capturing lessons learned, facilitating post-project reviews, and implementing process improvements to enhance future project delivery
• Identify opportunities to reduce Cost of Poor Quality and improve overall project efficiency
• Regional and Local Travel up to 25% to attend site visits and meetings for onsite quality standards review and collect feedback from onsite personnel

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree