Digital Operations - Field Systems Network Analyst

Suncor Energy

8d • Onsite

About The Position

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Are you ready to be on the front lines of Suncor’s digital connectivity transformation? As a Network Analyst – Field Systems, you’ll play a critical role in supporting the health and performance of our private LTE (pLTE) and field network infrastructure across mining operations. This is a hands-on, high-impact role for someone who thrives in fast-paced, operational environments. Network Analyst is responsible for real-time monitoring, triage, and resolution of incidents across Suncor’s pLTE and field systems networks. The Network Analyst is responsible for real-time monitoring, triage, and resolution of incidents across Suncor’s pLTE and field systems networks. Working within the Field Systems team, you will ensure reliable connectivity for mission-critical systems including autonomous haulage, safety systems, and mobile field operations. You will collaborate with senior analysts, vendors, and site teams to maintain high availability and performance.

Requirements

• 3-5 years of experience in network operations or IT support.
• Familiarity with LTE, Wi-Fi, and wired network technologies.
• Strong troubleshooting and analytical skills.
• Experience with monitoring tools and ticketing systems (e.g., ServiceNow).
• Ability to work in a shift-based or rotational support model.

Nice To Haves

• Knowledge of NetBox, Nokia RAN, or industrial network architecture.
• Experience in mining, energy, or other industrial environments.
• Understanding of ITIL processes and incident management workflows.

Responsibilities

• Monitor network health across UE (User Equipment), RAN (eNodeB/gNodeB), transport, core, and security layers.
• Perform triage and prioritization of incidents, events, and service requests.
• Escalate unresolved issues to senior analysts or vendors as needed.
• Conduct daily health checks and trend analysis to proactively identify issues.
• Support lifecycle monitoring, firmware patching, and upgrade planning.
• Maintain documentation and update NetBox with configuration changes.
• Open and manage tickets with managed service providers (e.g., TELUS, Esyey) per Joint Operating Procedures.
• Manage ServiceNow (SNOW) queue, and create/assign tickets as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees