Network Administrator

Converse University•Spartanburg, SC

21d

About The Position

SUMMARY OF POSITION: Under general direction designs, supports, maintains, and evaluates network and telecommunication systems; installs, configures, and maintains both physical and virtual network appliances; maintains college wired and wireless network, ISP connectivity; performs other related duties as assigned. ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES AND RESPONSIBILITIES : Network Administration/Server Support 40% Responsible for planning, developing, maintaining, and monitoring the security of the campus network. Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall on Main Campus HA pair, Firewall at UCG campus, VPN appliances, NAC appliance, and other networked devices Work with outsourced resources groups to troubleshoot eSports facility Monitor the network to ensure that the network is available to all system users Responsible for all backups of the network devices Resolve escalated help-desk tickets Work with vendors to research new technologies to enhance or improve campus technology E-mail/Internet/Systems Support 30% Manage and monitor ISP connectivity Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations Troubleshoot wired and wireless connectivity issues, including but not limited to NAC registration Researches website access and access rules Telecommunications Support 30% Plans, recommends, and assists in the design of telecommunications systems and procedures; Coordinates the ordering and installation of telecommunications and data systems equipment and cabling; Research, analyze, troubleshoots, and resolves telecommunications-related problems; Maintains telecommunication server, appliances and software All duties and responsibilities must be performed in compliance with the University's Service Expectations.

Requirements

Associate degree in computer science or related field
Two years of networking experience
Combination of certificates and experience related to the requirements of the position.
Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications, data communications, standard operating systems, software packages and software utilities
Proper records maintenance and storage for local and distributed environments.
Experience in all areas of local and wide area networks management and administration including but not limited to: system configuration, upgrades, setup, troubleshooting, planning, designing, implementation, and user support
Troubleshooting, maintaining, configuration and supporting telecommunications equipment.
Plan, design, and maintain data networks and network application servers
Provide technical support to users
Administer day-to-day operation of network equipment and network application servers
Implement LAN/WAN maintenance and management
Explain technical concepts in non-technical terms to faculty, staff, and students
Keep current by reading, interpreting, and applying information on technological changes and updates
Prepare clear and concise written communications
Research technical manuals and guides to respond to user questions, prioritize requests, organize, schedule, and coordinate a variety of activities and projects
Ability to learn new software and hardware packages
Adapt to changes in technology
Work independently and as a team member
Establish and maintain cooperative-working relationships with all those contacted during the course of work.

Nice To Haves

Bachelor's degree in computer science or related field
Three years of related experience in network management.
Aruba/HPE Switch management
Experience with Fortinet products
Wireless design and deployment
Familiarity with Telecommunications equipment

Responsibilities

Responsible for planning, developing, maintaining, and monitoring the security of the campus network.
Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall on Main Campus HA pair, Firewall at UCG campus, VPN appliances, NAC appliance, and other networked devices
Work with outsourced resources groups to troubleshoot eSports facility
Monitor the network to ensure that the network is available to all system users
Responsible for all backups of the network devices
Resolve escalated help-desk tickets
Work with vendors to research new technologies to enhance or improve campus technology
Manage and monitor ISP connectivity
Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations
Troubleshoot wired and wireless connectivity issues, including but not limited to NAC registration
Researches website access and access rules
Plans, recommends, and assists in the design of telecommunications systems and procedures
Coordinates the ordering and installation of telecommunications and data systems equipment and cabling
Research, analyze, troubleshoots, and resolves telecommunications-related problems
Maintains telecommunication server, appliances and software