NETWORK ADMINISTRATOR

Freedom Credit Union•Springfield, MA

About The Position

Primary Summary: Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Responsible for ensuring high quality HelpDesk support to all users. Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment including server administration. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares network training sessions as needed. Performs diagnostic troubleshooting to determine source of problems and makes necessary repairs. Maintains activity/service logs and makes recommendations for new network products. Loads and verifies software, tracks and resolves equipment problems, and completes licensing and inventory control functions. Notifies supervisor of significant problems and recurring errors in operating systems. Works on a team responsible for providing bandwidth and dial tone that is required to deliver voice, internet, office and applications to the company’s internal and external customers.

Requirements

Minimum of five years (preferably more) of experience in maintaining and supporting a Microsoft Active Directory Domain and network environment is required.
Minimum of 5 years plus years’ experience in system and data networking.
College degree preferred but experience may substitute.
Microsoft certification is required but experience may substitute.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
A working knowledge of Firewall, Intrusion Detections and other security best practices is imperative.
Will be required to work outside of scheduled hours to respond to positions issues.

Nice To Haves

Experience with Windows server management, VMWare, Dell VxRail, Dell Data Domain, Veeam Backup & Replication is preferred.

Responsibilities

Assumes responsibility for performing timely and effective user support services.
Assists users in accessing network resources.
Provides phone, e-mail, and in-person support to end users.
Provides training for end users on installed and network software.
Installs and maintains network and user software.
Troubleshoots problems with hardware and software.
Maintains an activity log of problems, analyzes data, and makes recommendations for action.
Responsible for documenting procedures for deploying products in area of responsibility.
Assumes responsibility for the effective performance of network administration duties.
Grants network rights to users, manages user network and e-mail accounts, adds and deletes user accounts.
Configures software for network installation and company-wide implementation.
Completes hardware and software licensing functions and inventory management duties.
Ensures company compliance with software licensing agreements.
Assumes responsibility for the effective and efficient maintenance of computers and peripheral equipment.
Performs preventative maintenance, installs updates on computer and server equipment.
Analyzes problems and provides technical assistance to solve them.
Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.
Analyzes problems and provides technical assistance to solve them.
Responsible for installation, product upgrades and ongoing support for applications including but not limited to: Windows Active Directory across multiple sites, Microsoft Entra Integration, WSUS, Microsoft Exchange SE (OnPrem), Microsoft SQL, Windows Certificate Authority, Windows Server 2016 – 2025, Cisco Meraki Switches, Port Authentication, Meraki Wi-Fi access Points, Veeam Backup & Replication, VMWare infrastructure, Dell VxRail, Dell Data Domain, Credit Union Core system, Syncovery FTP, Duo MFA, IBM MaaS 360, third-party integrations and desktop operating systems and applications.
Some after normal operational hours work and on-call rotation are required.
Responsible for maintaining and weekly testing of the daily backup and replication of business-critical servers including a quarterly disaster recovery test of the systems
Assumes responsibility for maintaining effective business relations with end users and outside vendors.
Maintains supportive relationships with users to ensure that their needs are met.
Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.
Maintains regular contact with all departments to obtain information and to correct errors in network operations.
Distributes materials on updated projects.
Assists area personnel with computer operations.
Trains and supports users.
Keeps users informed of the status of their requests.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.