Network Administrator

Industrial Electric Manufacturing

3h•Remote

About The Position

The Network Administrator is responsible for the day-to-day administration, support, and troubleshooting of IEM’s enterprise network infrastructure. This role serves as the first line of support for network-related incidents and break/fix issues, assisting the Network Engineering team with operational tasks, maintenance, and escalations. The position requires hands-on experience supporting Fortinet technologies, LAN, WAN, and wireless networks across multiple sites, with the ability to diagnose issues, restore service quickly, and follow established network standards and procedures.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
5+ years of experience in network administration or network support roles.
Hands-on experience supporting Fortinet technologies (firewalls, switches, wireless).
Experience troubleshooting LAN, WAN, and wireless network environments.
Solid understanding of enterprise wireless networking concepts and support.
Experience with network monitoring and ticketing systems.
Strong troubleshooting, problem-solving, and documentation skills.
Ability to work independently on incidents while following escalation procedures.
Strong communication skills with both technical and non-technical stakeholders.
Willingness to learn new technologies and stay current with emerging network technologies
Demonstrated ability to be a reliable, collaborative teammate who supports peers, communicates effectively, and contributes positively to the network team’s success.
Demonstrated willingness to learn new technologies, processes, and best practices, and to continuously improve technical skills

Nice To Haves

Certifications: CCNA, nseX, CompTIA Network+
Experience with ServiceNow and Jira ticketing systems
Experience supporting multi-site enterprise networks.
Familiarity with basic cloud networking concepts (Azure or similar).
Experience working in a manufacturing or industrial environment.

Responsibilities

Act as first-line support for network-related incidents, outages, and break/fix issues.
Monitor network health and performance, responding to alerts and service disruptions.
Troubleshoot and resolve LAN, WAN, and wireless connectivity issues.
Support and maintain Fortinet firewalls, switches, and wireless access points.
Assist with configuration changes, firmware updates, and routine maintenance tasks.
Escalate complex issues to Network Engineers as appropriate, providing clear documentation and diagnostics.
Assist in maintaining accurate documentation of network configurations, changes, and procedures.
Follow security best practices and change management processes for all network activities.
Collaborate with IT infrastructure, security, and operations teams to resolve issues efficiently.