Network Administrator

ZOLL Medical Corporation•Austin, TX

3d•$80,000 - $95,000

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Summary The position will be responsible for all the IT issues regarding our US corporate operations. To be successful in this position, person must be able to handle both the professional level (i.e., support the US team with all IT issues) as well as apply Itamar Medical IT procedures and regulations in the day-to-day conduct. The person holding the position will report to our US director of finance and operations. You will work closely and under the professional supervision and directive of the company's IT manager (based in Israel) and in coordination with our US team.

Requirements

BSc Degree (computer science) required
Proven experience as help desk or IT support for at least 3 years. required
Professional knowledge and work experience with windows, office, networks, printers and IP telephony.
Proven effective verbal, computer, written and presentation/communication skills.
Ability to quickly adapt and respond to job, environmental, and industry changes.
Strong customer service skills, with excellent written & verbal communication skills.
Autodidact - can learn and gain new knowledge on his own.
Must be able to communicate effectively & maintain professional conduct at all times.
Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision.
Able to work longer hours or after hours to support company needs if they arise.

Nice To Haves

Experience with Avaya phone systems a plus.
Experience with servers handling - advantage.

Responsibilities

Serve as the first point of contact for Itamar INC employees, seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution and walk the employee through the problem-solving process.
Follow-up and update employee about status and information.
Direct unresolved issues to the Israel IT manager.
Handle and maintenance of all IT equipment in the US (to include issuing and returning of employee’s computers).
Purchase IT equipment when needed.
Assist with phone system, installation, maintenance and up-grades.
IT support to the US team (software & hardware installment and configuration).
Record events and problems and their resolution in IT task system.
Apply the company’s IT regulations & procedures and monitoring compliance.
Keep all the IT software up to date especially security software.
Responsible for communication solutions that involves IT.
Report relevant IT issues to company’s IT manager.