Network Administrator (IT)
About The Position
Robertson Ryan Insurance, a top 100 Insurance Agency, has an opening in their Information Technology Department. The Network Administrator performs a variety of daily duties in support of the company’s LAN, the nodes on it, and the users who work within it. Candidates should have strong verbal and written skills with the ability to convey ideas and procedures to end-users in a clear and concise manner. This person will be responsible for handling daily tasks submitted to the Help Desk, in addition to handling projects for the IT Vice President and companies’ management team. This position is open to onsite (downtown Milwaukee, WI) or remote.
Requirements
- Minimum of two years hardware and software support
- Working knowledge and fundamental operations of relevant software, hardware and other equipment, with the ability/desire to find answers to obscure issues
- Knowledge of relevant business applications including Microsoft Office, Windows Server, Microsoft Travel and ability to flex hours based on workload and projects
- Ability to complete multiple simultaneous projects in a timely manner
- Independent thinker and self-motivated
- Ability to multi-task in a fast paced, internal customer focused office
- Expert attention to detail
- A courteous and professional demeanor with good interpersonal skills
Nice To Haves
- Helpful to be familiar with Microsoft SQL, Microsoft Exchange, Cisco Networking, Fortinet appliances, NetApp SAN and HP Printers
Responsibilities
- Answer, evaluate and prioritize incoming phone, voicemail, email, and in-person requests
- Assist users experiencing problems with hardware, software, networking and other computer-related technologies
- Identify and escalate situations requiring urgent attention
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Track, route and redirect problems and requests then document resolutions
- Document, maintain, upgrade or replace hardware and software system
- Install, configure and manage PC hardware and software upgrades
- Install, upgrade, and maintain fundamental infrastructure applications to ensure productivity
- Troubleshoot network-related components at local and remote sites to improve productivity and quality
- Monitor systems for security issues or breaches and maintain user accounts and permissions to keep systems secure
- Stay current with system information, changes and updates
- Follow IT standard operating procedures
- Performs other duties or special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
